Shipping policy

We have a 99.8% delivery success rate - but very rarely things can go wrong. 

You should read and understand our delivery policy before you place an order. 

 

The Small Print

We offer delivery on the following terms, by placing an order via this website you have accepted these terms and our general terms without reservation or amendment.

These terms and our general terms may be updated or amended by us at any time you should ensure you are familiar with and agree to the latest version.

You are responsible for selecting the correct shipping rate for your order, if you select a rate which is incorrect we reserve the right to hold up fulfilment of your order until we have been able to contact you and charge you the correct shipping rate.

We operate shipping on a best endeavours basis, we will attempt to deliver your order once.

If you have chosen to have delivery made to a third party (hotel, restaurant, etc) then our responsibility ends at the point we hand your order over to an employee of that third party, we record the time of delivery, we do not collect signatures. Title of goods passes to you at the point of this hand over, we are not responsible for their handling or storage of your goods. We strongly recommend that you ensure that the third party are aware you have arranged a delivery as they might turn us away or not have sufficient space to store your goods.

If there is no-one in the courier may return your order to the depot where you can arrange collection or redelivery, in this case you must work with the courier company directly, we are not able to do this on your behalf.

We will attempt to deliver your item on the date you have requested, however in some very rare circumstances this may not be possible you agree that time is not of the essence in relation to your order and preferred delivery date. You should be aware that sometimes your order may arrive before your preferred delivery date.