FAQ
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What are your delivery options?
Some products are local delivery only, others are available nationally. Each product shows you this.
Do you offer next day delivery?
Not at present, you choose your delivery date as you check out. Most products are three day lead time.
Can I reclaim the VAT?
All the products on our website (including delivery) are zero rated for VAT. This means that VAT appears on your invoice but it's always 0%.
Will I get a VAT invoice?
Yes, after you place your order and if you pay online you'll get a VAT invoice automatically. If you pay on account you'll be invoiced when we make delivery.
Do I get allergen and ingredient information?
Yes, every product box has a comprehensive label showing you ingredients and allergens information.
Can you make specific cakes for me?
Possibly, it would depend on the quantity and frequency of your orders.Contact usand we'll get back to you.
Does Natasha's Law apply to your cakes?
All our cakes (except the retail loaves) are designed to be unboxed and displayed on counters for sale to your clients and so Natasha’s law doesn’t apply.
Our retail loaves are designed to be displayed in the packaging we supply them in and so Natasha's Law does apply to them, they are individually labelled with allergen and ingredient information so they and you comply with the law.
You may choose to repack our cakes into your own packaging and sell them to the public. When you do this Natasha's law does then apply, you need to ensure the product is appropriately labelled. Guidance can be found on the Food Standards Agency website.
Are your cakes Halal?
We do not have certification to produce Halal products, but none of our cakes contain pork products or alcohol.
I've got a coffee van but not a shop can I order?
Yes, we've got lots of customers who operate from a mobile site and so we can deliver to your home. But we do need a business name for the invoice, so we'll need this when you register or check out.
Do you offer credit accounts?
We do offer credit accounts for companies who have purchased from us for a good period of time and who have good credit ratings and payment history. Contact us to make an enquiry.